Professional career
With over 20 years of experience in the IT industry, I have developed extensive expertise across various areas. My career has been shaped by continuous technical growth, participation in innovative projects, and the application of essential interpersonal skills. Teamwork and clear communication are key aspects of my approach.
Technical Focus
I combine analytical precision with flexibility in tackling new challenges. My core areas include:
- Service Desk (1st Level)
- User Help Desk (2nd Level)
- Web Design & User Experience (3rd Level)
- IT projects aimed at optimizing human-machine interaction
Innovative Projects
I have contributed to several optimization initiatives, including:
- Improvement of the billing system between company branches, resulting in more efficient cash flow and internal transactions.
- Enhancement of collaboration within the Service Desk team, focusing on reducing problem resolution time and expediting request processing.
- Implementation of an error prevention system in the production process, leading to improved quality and fewer assembly errors.
Technical Skills
I ensure that systems function smoothly, maintain existing infrastructure, and implement continuous optimizations.
Service Desk
- Receiving and prioritizing inquiries
- Initial analysis and troubleshooting (Microsoft Windows, Microsoft 365, various applications)
- Setup and deployment of new client devices
- User and license management
User Help Desk
- Incident analysis and resolution
- Backup management
- System administration and monitoring
- Security and patch management
Web Design & User Experience
- Domain and hosting service management
- Web design (CSS, HTML, WordPress)
- Search engine marketing and optimization
Interpersonal Skills
The human aspect is central to my work. I prioritize respectful collaboration and open, clear communication.
- Teamwork: Creating a supportive work environment that recognizes individual strengths and fosters professional development.
- Communication: Maintaining direct, respectful, and situation-appropriate interactions.
- Dynamic Environment: Applying a systematic and analytical approach in an ever-evolving IT landscape.
Career Experience
My professional background includes roles as an independent entrepreneur as well as positions in various companies. This diverse experience has allowed me to build a broad skillset.
Vienna
- 2024.05 – ongoing
- IT technician, full-time; international corporation (approx. 21,500 employees).
- 2023.11 – 2024.02
- IT technician, full-time; IT service provider (6 employees).
- 2018.01 – 2023.11
- IT technician, full-time; IT service provider (approx. 35 -> 180 employees).
- 2017.09 – 2017.12
- IT technician, full-time; IT service provider (approx. 35 employees).
- 2017.02 – 2017.05
- IT technician, full-time; international corporation (approx. 8000 employees).
- 2014.06 – 2016.09
- Accounting clerk, part-time; social enterprise (approx. 150 employees).
- 2012.01 – 2013.05
- IT technician, full-time; authority (500+100 employees).
- 2006 – (…) – 2017.09
- Mobile IT Technician; self-employed.
Warsaw
- Formerly: advertising agency and workshop; self-employed.
External links
Start / Piotr Jeznak /